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Answered: How to Porting existing phone numbers Out of Amazon Chime?

Sat, 28 Oct 2023 05:20:41 +0000

Porting phone numbers out of Amazon Chime

To port existing phone numbers out of Amazon Chime

Do one of the following:
- Open the Amazon Chime console at https://chime.aws.amazon.com/.
  Choose Support, Submit request.
- If you are an AWS Support customer, open the AWS Support Center page, sign in if necessary, and choose Create case. Choose Technical support. For Service, choose Chime.
For Category, choose Other.
For Subject, enter Porting phone numbers out.
For Issue or Description, enter the phone numbers to port out. Indicate the phone number type as Business Calling.
Do one of the following:
- If you are submitting a support request from the Amazon Chime console, for Email, enter the email address associated with your Amazon Chime administrator account. Choose Submit request.
- If you are creating a case in AWS Support Center, for Contact options, select a contact method. Optionally, for Additional contacts, enter email addresses of people to be notified of case status updates.

AWS Support responds with an account ID and PIN to use when requesting the port from your new carrier. You receive responses from AWS Support in one of the following ways:

If you submitted a support request from the Amazon Chime console, AWS Support emails the Operations contact specified under Alternate Contacts in the Contact Information for your AWS account. For more information, see Editing contact information in the AWS Billing User Guide.
If you created a case in AWS Support Center, you receive responses based on your selected contact methods and any email addresses you entered for additional contacts.

When the porting process is complete and the phone numbers are ported to your new carrier, unassign and delete the phone numbers from your Amazon Chime inventory. For more information, see Managing phone number inventory and Deleting phone numbers.

Phone number porting status definitions

After you submit a request to port existing phone numbers into Amazon Chime, you can view the status of your porting request in the Amazon Chime console under Calling, Phone number management, Pending.

Porting statuses and definitions include the following:

CANCELLED

AWS Support cancelled the porting order because of an issue with the port, such as a cancellation request from the carrier or from you. AWS Support contacts you with details.

CANCEL_REQUESTED

AWS Support is processing a cancellation of the porting order because of an issue with the port, such as a cancellation request from the carrier or from you. AWS Support contacts you with details.

CHANGE_REQUESTED

AWS Support is processing your change request, and the carrier response is pending. Allow for additional processing time.

COMPLETED

Your porting order is completed, and your phone numbers are activated.

EXCEPTION

AWS Support contacts you for additional details needed to complete the port request. Allow for additional processing time.

FOC

The FOC date is confirmed with the carrier. AWS Support contacts you to confirm the date.

PENDING DOCUMENTS

AWS Support contacts you for additional documents needed to complete the port request. Allow for additional processing time.

SUBMITTED

Your porting order is submitted, and the carrier response is pending.

Answered: How to Porting existing phone numbers In of Amazon Chime?

Sat, 28 Oct 2023 05:17:39 +0000

In addition to provisioning phone numbers, you can also port numbers from your phone carrier into your Amazon Chime inventory. You can use ported numbers within Amazon Chime Business Calling.

Porting phone numbers into Amazon Chime

You create a support request to port existing phone numbers into Amazon Chime.

To port existing phone numbers into Amazon Chime

Do one of the following:
- Open the Amazon Chime console at https://chime.aws.amazon.com/.
- Choose Support, Submit request.
- If you are an AWS Support customer, open the AWS Support Center page, sign in if necessary, and choose Create case. Choose Technical support. For Service, choose Chime.
For Category, choose Other.
For Subject, enter Porting phone numbers in.
For Issue or Description, enter the following:
For porting U.S. toll numbers:
- Existing phone numbers to port in. Indicate the phone number type—Business Calling.
- Billing Telephone Number (BTN) of the account.
- Authorizing person’s name. This is the person in charge of account billing with the current carrier.
- Current carrier, if known.
- Service account number, if this information is present with the current carrier.
- Service PIN, if available.
- Service address and customer name, as they appear in your current carrier contract.
- Requested date and time for the port.
- (Optional) If you want to port your BTN, indicate one of the following options:
  - I am porting my BTN and I want to replace it with a new BTN that I am providing. I can confirm that this new BTN is on the same account with the current carrier.
  - I am porting my BTN and I want to close out my account with my current carrier.
  - I am porting my BTN because my account is currently set up so that each phone number is its own BTN. (Select this option only when your account with the current carrier is set up this way.)
  - Download the Letter of Agency (LOA) for Local Telephone Number Porting and fill it out. If you are porting phone numbers from different carriers, fill out a separate LOA for each carrier.
Do one of the following:
- If you are submitting a support request from the Amazon Chime console, for Email, enter the email address associated with your Amazon Chime administrator account. Choose Submit request.
- If you are creating a case in AWS Support Center Contact options, select a contact method. Optionally, for Additional contacts, enter email addresses of people to be notified of case status updates.
AWS Support lets you know whether your phone numbers can be ported from your existing phone carrier. You receive responses from AWS Support in one of the following ways:
- If you submitted a support request from the Amazon Chime console, AWS Support emails the Operations contact specified under Alternate Contacts in the Contact Information for your AWS account. For more information, see Editing contact information in the AWS Billing User Guide.
- If you created a case in AWS Support Center, you receive responses based on your selected contact methods and any email addresses you entered for additional contacts.
To submit required documents please follow the below steps:
Open the AWS Management Console at https://console.aws.amazon.com/.
1. After you are signed in to your AWS account, open the Amazon S3 upload link generated specifically for your account.
  Choose Add Files.
2. Select the identity documents related to your request.
3. Expand the Permissions section, and choose Specify individual ACL permissions.
4. Choose Add grantee at the end of the Access control list (ACL) section.
5. Paste the key provided by AWS Support into the Grantee text box.
6. Choose the Read checkbox under the Objects section of the page.
7. Choose Upload.
After you provide the LOA, AWS Support confirms with your existing phone carrier that the information on the LOA is correct. If the information provided on the LOA does not match the information that your phone carrier has on file, AWS Support contacts you to update the information provided on the LOA.
(Optional) View the status of your porting request in the Amazon Chime console under Calling, Phone number management, Pending. AWS Support also contacts you with updates and requests for further information, as needed. For more information, see Phone number porting status definitions.
Assign Amazon Chime Business Calling phone numbers to individual users.
The phone numbers are not activated for use until after the Firm Order Commit (FOC) date is established, as shown in the following steps. For more information, see Managing phone number inventory.
After your existing phone carrier confirms that the LOA is correct, they review and approve the requested port. Then they provide AWS Support with a Firm Order Commit (FOC) date and time for the port to occur.
AWS Support contacts you with the FOC to confirm that the date and time works for you.
On the FOC date, the ported phone numbers are activated for use with Amazon Chime.

Answered: How to Port phone numbers away from Amazon Connect

Sat, 28 Oct 2023 05:10:49 +0000

Create an AWS Support case:
1. Choose Looking for service limit increases?
2. On the Create case page, choose Service limit increase. In Limit type select Amazon Connect.
3. In Contact Center Instance ARN, provide the Amazon Resource Name for your instance. The request cannot be processed without this information. For help, see Find your Amazon Connect instance ID/ARN.
4. In Region, select the AWS Region for your instance.
5. In Use case description, provide the following information:
  1. Let us know you're porting away.
  2. The name of your Amazon Connect instance and the numbers you are porting away.
  3. The name of your new carrier.
In Contact options, choose how AWS Support should contact you.
Choose Submit.

Here's what happens next:

AWS Support contacts you, indicating that you should begin the process with the winning carrier.
The winning carrier will request that you provide them with following information:
- Proof of ownership of the numbers you want to port away. Provide them with screenshots of the Amazon Connect instance with the phone numbers you want to port away, and screenshots of your AWS bill.
- Usually the winning carrier will require a LOA (Letter of Authorization) that you need to complete. It's important that you provide the correct contact details from your AWS bill.
The winning carrier will send the request to AWS Support.
AWS Support will verify that the request from the winning carrier matches the information we have about who owns those numbers. If all details match exactly, we will approve the request.
Important
Verifying the authenticity of the winning carrier's port-out request is critical for the security of your phone number. If the contact details are not correct (for example, there's a name mismatch), your port-out request may be rejected, causing delays and requiring you to resubmit your request.
The winning carrier will complete the port-out request on the date and time that you establish with them. Work with the winning carrier to complete the remainder of the port-out process to ensure a seamless transition.

Answered: How to fix, SSL cert: error 2 at 2 depth lookup:unable to get issuer certificate on Zimbra?

Fri, 07 Apr 2023 22:41:57 +0000

Here is what you need to do:
1) Combine the intermediate ca cert with the GeoTrust root cert which you can obtain here: Download Root Certificates - GeoTrust

- make sure that the intermediate is on top and the root cert is at the bottom (open intermediate cert, hit enter, then paste the root cert there)

2) use zmcertmgr to then verify which would be something like this:

/opt/zimbra/bin/zmcertmgr verifycrt comm /opt/zimbra/ssl/zimbra/commercial/commercial.key /root/certs/commercial.crt /root/certs/commercial_ca.crt
note: commercial_ca.crt is the combined file discussed above.
3) Now you can deploy.

Answered: How to send an efax with Paramount Communications?

Mon, 28 Nov 2022 06:46:24 +0000

Here are the steps to send an efax.

First you will have to scan your document to a pdf file if its not not electronic already.
Attached the document to a new email message.
You have to address the email to the efax system. Here is how it need to be address (610422XXXX@faxata.paramountpbx.com)
Type an email subject, the subject will become part of the fax cover.
Anything you type in the body of the email will also become part of the fax cover.

Let me know if you have any questions.